How to Delete
Requesting Account Deletion
Log in to your account on mobile (iOS or Android).
Tap your Profile icon → tap the Settings (gear) icon.
Profile → SettingsScroll to the Account section and tap Delete Account.
Settings → Account → Delete AccountConfirm via SMS OTP sent to your registered mobile number.
Your account enters a 7-day grace period. You will receive an SMS confirmation. You may cancel the deletion request by logging in within 7 days.
Alternatively, you may submit a deletion request online at gigmarket.ph/account/delete or email privacy@gigmarket.ph. Web and email requests are processed within 7 business days.
What Happens
Data Deleted vs. Data Retained
- — Name, profile photo & bio
- — Mobile number & email address
- — Home & service addresses
- — KYC documents & ID photos
- — Portfolio photos & credentials
- — Chat history & messages
- — Trust Score & ratings
- — Reward Credits history
- — Device tokens & push subscriptions
- — Transaction records & receipts (5 yrs)
- — Service contracts & order records (5 yrs)
- — Escrow & payment logs (5 yrs)
- — Dispute & complaint records (3 yrs)
- — KYC audit logs (3 yrs)
- — Security & access logs (3 mo)
- — Anonymized analytics (no identifiers)
Retained data is strictly isolated. It is never used for marketing or profiling — access is limited to legal compliance, financial audit, and dispute resolution only.
Retention Schedule
Legal Data Retention Requirements
| Data Category | Period |
|---|---|
| Transaction records & service payment receipts | 5 Years |
| Service contracts & smart contract records | 5 Years |
| Order payment & escrow transaction logs | 5 Years |
| Dispute & complaint records | 3 Years |
| Identity verification (KYC) audit logs | 3 Years |
| Security & access logs | 3 Months |
| Anonymized, aggregated analytics | Indefinite |
Important Notes
Before You Delete Your Account
All active service bookings will be cancelled. Affected consumers and providers will be notified, and applicable refund rules will apply.
If you have a pending payout scheduled via our payment processor (Xendit), ensure your payout details are up to date before requesting deletion. Reward Credits are non-refundable.
Accounts with an active dispute cannot be permanently deleted until the dispute is resolved by our Resolution Team.
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